D2S Development

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David Birkin
Full Stack Web Developer
Laravel Enthusiast
  • Residence:
    Florida
  • City:
    Port Saint Lucie
  • Age:
    35
English
Team Skills
People Skills
PHP
Laravel
HTML
Tailwind
JavaScript
DRY Principles
Wordpress
SOLID Principles
Database Design
  • Bootstrap, Material UI, MaryUI
  • TailwindCSS
  • Sass, Boostrap 4+
  • Webpack, Vite
  • Git / Software Versioning
  • Livewire, AlpineJS

Customer Support Software

Portfolio

support.dbirkin.dev

This portfolio project showcases a support ticket system. Tickets have a priority system built into them. You are able to create a new ticket from any screen using AlpineJS. This application also support role based login where customers can login and see tickets associated with there business. Role is stored at user level and is ’employee’ or ‘customer’ which determines the UI seen. Tickets in the employee side can be reassigned to other employees which will be visible to them on both there dashboard and “My Tickets” section. 

Twilio Integration is built in so SMS or Whatsapp Messages can be sent to the customer when a new update has been added (Disabled in Dev Environment and Portfolio Site)

Tech Stack: 
– Laravel 11
– Tailwind
– AlpineJS
– Javascript
– HTML

Easy to use, simple, intuitive UI for logging support tickets for your customers.
Update Tickets, with automated SMS messages to the client so they know.
Componentized UI for easy updates to reusable individual sections
Basic Dashboard Metrics which could be expanded upon with charts and graphs
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